Indication in ILS of SMS Subscription
We would very much like to see some indication in our ILS (Sierra) that a patron has opted in to receive SMS messages.
Even if SMS Alerts cannot be their own, unique notice type & not just supplement the patron's chosen notice preference of email or phone, the simple activation of a new field would be useful for frontline staff trying to troubleshoot during interactions with the patron.
Even a date/time stamped Note field entry that is applied when Vega Interact SMS first authenticates against the patron's record during the opt-in process would be incredibly helpful, even more so if that field could then be searched on.
05-01-2026 SMS alert opt-in.
Ideally, a similar note would be applied if the patron stops the service on their device.
05-10-2026 SMS alert opt out.
Shawn P. Farrell
shared this idea
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Kathryn Brew
commented
Those kind of notes in the patron record would be soo useful. Even if it doesn't write to patron records directly, some kind of integration with the ILS that can be used by front-line staff is critical.