Show Item Detail in Vega Interact SMS Reporting
We are currently testing Vega Interact SMS prior to our planned go-live in a couple of weeks. A staff tester received an unexpected text this morning, for a message type we didn't set up during the implementation (courtesy texts, because we have autorenewals enabled & we understand that's not currently available, at least to Sierra libraries).
In trying to troubleshoot/determine the notice type, which is displayed as the Polaris code of 5_1, we're assuming it was that type of notice, because what the staff member received has the look of an unconfigured message.
The reporting displays the item location, but not the barcode or record number. The staff member currently has 3 items checked out from that location. Displaying the barcode or item record number would make identifying which item the text was referencing much easier across the board.
Shawn P. Farrell
shared this idea
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Shawn P. Farrell
commented
Just a quick correction to something mentioned in the first paragraph above. Courtesy/autorenewal texts ARE available to Sierra libraries. The documentation we received uses the Polaris notification type table & the codes identifying the different notice types were not as aligned as was thought.
That being said, including an item identifier in the reporting would be incredibly useful for tracking & troubleshooting texts (and for that matter, calls made via Vega Interact Voice).