We are a Sierra library working toward the implementation of Vega Interact SMS.

In our preparation, we've seen testers receive multiple courtesy notice texts in quick succession, for items either due or automatically renewed on the same day.
We understand that there are currently a couple of contributing factors for this behavior, including location-based triggering, where unlike overdue notices, all other notice types-including courtesy notices-can trigger multiple messages if the items involved belong to different shelving locations or branches.
We’ve been told that it’s also influenced by Sierra’s wildcard behavior, which can cause the system to treat each location as a separate event, resulting in multiple notifications rather than consolidating them into a single message for the patron.

While text alerts should prove a great convenience, especially for our more mobile & dialed in patrons, our autonotices/texts go out shortly after 6 AM daily. If they’ve got multiple items ready for pickup or almost due on the same day, receiving several hold or courtesy texts is bound to annoy some users.

It would be great to be able to have texts consolidated by type. If, for example, the process could account for the number of items & deliver a single, pluralized version of the attached, rather than multiple texts.