The "Preferred Contact Method" section in Account Portal displays a phone number with "Home phone" or "Mobile phone" prepended to it if the patron is signed up to receive phone calls or text messages. However, the "Home phone" and "Mobile phone" prefix don't correlate to whether the patron is receiving calls or texts, it's determined solely by which phone number field is being used in the ILS or by the order in which the patron has added/removed phone numbers in Account Portal.

Please update how this information is displayed so that patrons can tell which notification method they are actually signed up for. To most of our patrons "home phone" or "mobile phone" means "phone call," but they don't want to get phone calls, they want to get text messages, so when they see this they will think they are signed up for the 'wrong' notification option.