Settings and activity
116 results found
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12 votes
Emma O.
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36 votesEmma O.
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13 votesEmma O.
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4 votesEmma O.
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159 votesEmma O.
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4 votesEmma O.
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3 votesEmma O.
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2 votesEmma O.
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9 votes
An error occurred while saving the comment Emma O.
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31 votes
An error occurred while saving the comment Emma O.
commented
Agree with both this suggestions and Aaron's description in particular!
If I am pulling holds and an item on the picklist is damaged when I find it on the shelf, I have to check the item in in order to mark the item withdrawn. Our inexperienced staff will often automatically click "hold for patron" during that process or, if they remember not to, accidentally cancel the hold.
Emma O.
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2 votes
An error occurred while saving the comment Emma O.
commented
This would be great! We do a lot of cleanup of online registrations that could be avoided if this were implemented.
Emma O.
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3 votes
An error occurred while saving the comment Emma O.
commented
This would be a nice improvement for front-line staff and would save time.
Emma O.
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6 votes
An error occurred while saving the comment Emma O.
commented
We do have this set up in Leap, but it required us to program the driver's license scanners with information about which fields to populate vs. skip.
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4 votesEmma O.
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3 votesEmma O.
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17 votes
An error occurred while saving the comment Emma O.
commented
This is one of those things that isn't critical, but it's EMBARRASING to have out there for patrons. It is so obviously unintentional that it makes us look unprofessional.
Emma O.
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4 votes
An error occurred while saving the comment Emma O.
commented
This makes it very difficult to troubleshoot also when patrons just report the error message they saw rather than the item they were trying to access. Patrons often don't even know what platform a digital item is on, they are only looking for the title.
Emma O.
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10 votesEmma O.
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An error occurred while saving the comment Emma O.
commented
The email sent is also not customizable, and does not even include the word "library" anywhere in it. We ended up suppressing the "forgot password" link on the log in page by using a horrible workaround (we replaced the language string with a single space, which I'm sure is confusing for anyone using a screen reader) and devoting one of our precious seven header links to the PAC's old forgot password workflow.
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7 votesEmma O.
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4 votesEmma O.
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An error occurred while saving the comment Emma O.
commented
This is one of many reasons we ended up turning off the ability for patrons to edit their own addresses. The feature as it is set up now is un-usable.
This would be a great enhancement! As it stands, we often get messages from patrons who completed the online form, did nothing further, and then got account expiration messages a few weeks later. They tell us "I just registered for this, why is this happening?!" and then we have to explain that there are additional registration steps beyond completing the form. But at that point they've had a bad experience with us and aren't interested any longer.