Registration confirmation email as part of patron self-registration
My library would like an email to be sent to patrons who use the self-registration form in the PAC with a confirmation that the registration has gone through and with reminder information that they will need to come in to complete their full registration. This would also allow us to confirm that we have a correct contact for the patron.
Ellie Kissel
shared this idea
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Emma O.
commented
This would be a great enhancement! As it stands, we often get messages from patrons who completed the online form, did nothing further, and then got account expiration messages a few weeks later. They tell us "I just registered for this, why is this happening?!" and then we have to explain that there are additional registration steps beyond completing the form. But at that point they've had a bad experience with us and aren't interested any longer.