Provide information for notices that "failed to send"
We randomly see days when certain notices (hold pickup, courtesy, etc.), will show a "failed to send" with no information provided. No patron name, barcode, etc. (to see if they previously marked as spam) - no way to resend and no information. We alert support but they can't seem to tell us anything, no pattern and no information in the backend for them to review.
Please provide some more details on why notices fail to send.
12
votes
Alison Pruntel
shared this idea
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Shawn P. Farrell
commented
This is frustrating, to be sure. Particularly in cases where notices fail to send & there is data, but we've no easy means to attempt to re-send. Earlier this week, we had a larger than usual number of failures, most of which had data attached, but a few with no information as Alison mentions.
