Settings and activity
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4 votes
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Alison Pruntel
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5 votesAlison Pruntel
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18 votesAlison Pruntel
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15 votesAlison Pruntel
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12 votes
An error occurred while saving the comment Alison Pruntel
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This was a feature touted as "coming soon" when we became an early adopter. We would like to embed the NYT showcases in our notices, on our Vega WebBuilder/Wix site, etc.
Alison Pruntel
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11 votesAlison Pruntel
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15 votesAlison Pruntel
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An error occurred while saving the comment Alison Pruntel
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Yes, this would be something we'd want, as long as we could decide what the patrons can opt out of.
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12 votesAlison Pruntel
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13 votesAlison Pruntel
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13 votesAlison Pruntel
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4 votesAlison Pruntel
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5 votesAlison Pruntel
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11 votesAlison Pruntel
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52 votesAlison Pruntel
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An error occurred while saving the comment Alison Pruntel
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Another unintended consequence is that if a patron who has an email account that works for everything else, just bounced randomly in LX and thus now blocked forever, they also get removed from our other notification systems (OrangeBoy/Savannah specifically), which we use for marketing e-blasts. OrangeBoy/Savannah looks at the account in Sierra on a weekly basis to confirm the e-mail address has not changed. If the patron's notice bounced, then after a week they will no longer get our other e-mail communications.
An error occurred while saving the comment Alison Pruntel
commented
We have random patrons who are receiving their library notices via LX Starter and then suddenly they hard bounce.
Once they have a hard bounce, at least in some cases, we see a message in LX that says “The email address … is invalid because it bounced the last email that was sent to it. Unless you replace this email address with a valid one, this contact cant be emailed.”
E-mail that we send directly to this same patron from the same “from” address (but isn’t a notice going through III) does not bounce. Also, the patron has already put our email address in their safe senders list. Having them put that address in their safe senders/address book/contacts does not seem to mitigate the issue. We don’t want to tell patrons to keep doing this if it doesn’t work.
Is there any remedy besides telling patrons to set up a different email account just for notices and see how that goes? It seems pointless to tell them to put our email address into their safe senders list if it doesn’t fix it. We can’t put their old address/address that already hard bounced back into their account or at least via the LX backend, so they’d have to give us a different address. Their email address IS valid and it's not reasonable to ask them to create yet another email address just for our notices.
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4 votesAlison Pruntel
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20 votesAlison Pruntel
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An error occurred while saving the comment Alison Pruntel
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I like this idea, but we do get complaints that we send out too many notices and none of them are opt in/opt out (ideally opt OUT). If we could somehow allow an opt-OUT for specific notices (not all of them...for example bills), that would help us accommodate those who complain about having no control over their notices (aside from opting out of them all completely by having a notice preference of print or phone).
Also, this might address an issue we've seen where some of our LX notices "fail to send" (with no explanation), including hold pickup notices. We just had a patron come in and complain because she never got the hold pickup (checked LX and it had failed), but did get her hold cancellation notice after her hold expired.
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20 votesAlison Pruntel
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9 votesAlison Pruntel
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21 votes
This idea will be reviewed by the Innovative product team for consideration in planning the upcoming product roadmap.
An error occurred while saving the comment Alison Pruntel
commented
It would be much easier to have this in Sierra vs. relying on it to be documented somewhere else. With having it in Sierra, we can make sure the system admin is able to maintain that information (won't get overwritten on a spreadsheet somewhere).
Alison Pruntel
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16 votesAlison Pruntel
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Even if this isn't possible, would be wonderful if we could get a custom app "Vega Home Page" which would have the same dimensions, etc., as what is on Vega Home Page and at least we could load the same images, etc. and run on the website. Would like to replace an element on our current home page with this type of app.