Settings and activity
191 results found
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16 votes
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Emma Olmstead-Rumsey
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28 votesEmma Olmstead-Rumsey
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An error occurred while saving the comment Emma Olmstead-Rumsey
commented
I believe cancellation notifications can be toggled on and off at a high level, but I like the idea of doing it more granularly.
We have cancellation notices turned off globally in our system precisely because we can't have them turned on without sending a million of them for every single unclaimed item. We don't float, so a held item that went to unclaimed will have been pulled off the shelf and put into our delivery run the next day. That's just about when the patron gets the cancellation notice and contacts us to say "wait, I still want that!" Then they have to wait a few days for it to be pointlessly chauffeured to its home branch, only to fill a hold and go straight back to the one it was just at on the hold shelf. My previous system did have those notices turned on and it created a LOT of frustration for patrons.
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21 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
Is this different than what is already available in Admin Explorer-->Parameters-->Patron Services-->Patron delete options?
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32 votesEmma Olmstead-Rumsey
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An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This seems technically challenging to implement but would be a really nice feature! We see the same thing happening in our system. it's very confusing and frustrating to patrons to be denied an automatic renewal only to look in the PAC the next day and see that the bib has no holds on it.
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15 votesEmma Olmstead-Rumsey
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6 votesEmma Olmstead-Rumsey
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15 votesEmma Olmstead-Rumsey
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50 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
There is a system admin setting that might or might not do this already, I don't 100% understand how it behaves. Admin Explorer-->Profiles-->Cataloging-->Automatic display in PAC processing.
If you have the bottom checkbox checked, I think you could accomplish this with current tools?
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13 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This seems like it really needs to be fixed. Why not have one system-level table for this and allow entries in it to be suppressed or not at different libraries/branches? That is what is done for a lot of similar items and seems to be much 'safer' in terms of potential for error.
Emma Olmstead-Rumsey
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30 votesEmma Olmstead-Rumsey
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47 votesEmma Olmstead-Rumsey
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51 votesEmma Olmstead-Rumsey
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99 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This is especially important with the addition of pickup areas in 7.5. We've gotten a lot of feedback from front-line staff that the pickup area information is not clearly visible on the hold slips and stuff gets mis-shelved.
Emma Olmstead-Rumsey
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16 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This is especially important since email notifications account for 90+% of most libraries' notifications, and with the way Polaris is set up, they are practically the only channel for almost due/autorenew messages, so even patrons who are signed up for a different notification method may still be receiving email messages with the incorrect name on them.
Emma Olmstead-Rumsey
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53 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
The inconsistency of this drives me crazy. Why can you search for 'digital but not physical books' but not for 'physical but not digital books'? It doesn't make sense, and more importantly, most of our ebook users are searching our ebook platforms (Libby, hoopla, etc.), not the PAC. The patrons using the PAC are specifically there because they want physical items.
Emma Olmstead-Rumsey
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12 votesEmma Olmstead-Rumsey
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18 votesEmma Olmstead-Rumsey
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14 votesEmma Olmstead-Rumsey
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31 votesEmma Olmstead-Rumsey
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163 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
Well, that's a horrible situation I wasn't aware of. Thanks so much for posting this! We really need a fix for this. Nothing is more frustrating to patrons than this kind of situation ("you've given us the correct information, possibly more than once, but we can't use it").
Emma Olmstead-Rumsey
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Yes, please! We would definitely use this feature.