remove notification for cancelled items
It would be nice if from the staff side in Polaris and LEAP we could select whether to notify the patron if an item they placed on hold gets cancelled. Sometimes we have to cancel holds for various reasons and LEAP is often faster in notifying the patron with no context when their request was cancelled which can cause confusion for the patron. Staff should get the option of whether a patron gets notified or not and if possible, if we could have the option to add a message to the cancel notification they get.
Relatedly, patrons should get a notification when an item that's on hold for them becomes unclaimed. Most patrons don't realize when a item becomes unclaimed. (Also with this, if the hold request could not show up at cancelled when an item goes unclaimed and gets returned but instead is listed as unclaimed, otherwise staff and patrons get confused because no one actually cancelled the request).