Settings and activity
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2 votes
Sarah Kasprzak
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11 votesSarah Kasprzak
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8 votesSarah Kasprzak
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4 votesSarah Kasprzak
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16 votesSarah Kasprzak
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10 votesSarah Kasprzak
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10 votesSarah Kasprzak
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26 votesSarah Kasprzak
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6 votesSarah Kasprzak
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8 votesSarah Kasprzak
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12 votesSarah Kasprzak
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9 votesSarah Kasprzak
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11 votes
The product team will review this idea for consideration for a future release.
An error occurred while saving the comment Sarah Kasprzak
commented
Currently we have a complicated procedure for refunds where we add a new Charge for the refund amount. In the Reason field we enter details as follows:
“Refund given, item barcode #, pr (for patron returned) or fos (for found on shelf), as much of the title as there is room for, initials/location”. (E.g. “Refund given 22104024859813 pr Flappy Waggy Wiggly dk/sh.) The charge must then be waived to remove it from the patron’s list of fines owing. This allows us to create a record of the refund having been given in Fines Paid.
This creates a more accurate history and prevents a patron from receiving a refund for the same item more than once.
It would be very helpful to have a better built-in process for this. It would also be nice if Refunding an item would clear up item notes related to Billing.Sarah Kasprzak
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6 votesSarah Kasprzak
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14 votesSarah Kasprzak
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18 votesSarah Kasprzak
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An error occurred while saving the comment Sarah Kasprzak
commented
It would be great to have this message display ONLY if there is an attempt to process a payment. Most regular tasks can be completed within a patron account without clearing the Fines Payment lock and it adds confusion and frustration for staff when this message pops up (repeatedly if you close it without clearing it and proceed to view the patron record). It is great that staff can see this information and have the option to clear the block IF they are attempting to complete a process that would be blocked by it. Otherwise, it isn't helpful as a pop up.
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7 votesSarah Kasprzak
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11 votesSarah Kasprzak
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5 votesSarah Kasprzak
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3 votesSarah Kasprzak
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This would be very helpful. Before Vega Discover, we would often create general featured lists for a topic that would contain resources for all ages. We now have to create separate lists for adults and children since there isn't a way to filter the list by audience. When we are featuring a topic on our Discover Home Page, we then have 2 showcases for the same topic, rather than one with the ability to filter.