Clarify Fines Payment Lock Messaging
The current wording of the fines payment lock messaging implies the presence of fines, which is not always the case and is misleading. To reduce confusion for staff, please change the message wording to indicate that another station has the record open, therefore the fines function in the patron record is locked. This will indicate to staff the reason why it's locked (another station has it open) and what they can't do while it's locked (access the fines function in the patron record).
Bethany Baker
shared this idea
-
Jenn Del Cegno
commented
The wording should both be clearer that is appearing because the record patron is open in more than one interface and written in language that is appropriate for the staff end-user.
The users that see this pop-up are circulation staff that can include part-time, student workers, and sub workers. The meaning of warning message and the outcome of confirming OK vs override should be spelled out.
So something like"Patron record is open in another interface ('login detail') and locked from processing payments until 'x date/time'. Confirm OK to proceed or Override to release the payment lock now."
-
Nicole Turzillo
commented
The current "record locked" message frequently appears in workflows unrelated to fines, causing ongoing staff confusion.