Settings and activity
45 results found
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30 votes
An error occurred while saving the comment 
Meghan Crowe
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38 votesMeghan Crowe
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An error occurred while saving the comment Meghan Crowe
commented
We continue to receive complaints from patrons about this. Notices should reduce tension with staff, not create it. When patrons receive a "bill" with no information, they become frustrated and confused, and often this results in negative and uncomfortable conversations with staff.
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58 votes
Reviewing this idea for future development.
Meghan Crowe
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29 votes
We will consider this idea for possible future development. Thank you!
Meghan Crowe
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50 votesMeghan Crowe
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12 votesMeghan Crowe
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2 votes
An error occurred while saving the comment Meghan Crowe
commented
Our patrons forward emails to share with friends and families. Losing URL functionality when forwarding negatively impacts the patron experience.
Meghan Crowe
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3 votesMeghan Crowe
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4 votesMeghan Crowe
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6 votesMeghan Crowe
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63 votes
An error occurred while saving the comment Meghan Crowe
commented
Maintaining business hours and closures manually is inefficient and time-consuming. For 1 closure, we have to update the system 2 times (once before and once after) in 3 different places (Discover, ILS, mobile). This is redundant and increases risk of human error. A scheduling feature, like on Google and other apps, as well as the ability to sync across the system would improve accuracy and save staff time, as well as provide a better user experience because the info is up to date and consistent.
Meghan Crowe
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20 votes
We will consider this idea for possible future development. Thank you!
Meghan Crowe
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48 votesMeghan Crowe
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57 votes
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19 votesMeghan Crowe
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5 votesMeghan Crowe
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18 votesMeghan Crowe
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30 votesMeghan Crowe
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21 votesMeghan Crowe
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6 votesMeghan Crowe
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This is another area we repeatedly hear confusion from patrons. Items that cannot be renewed because they are on hold for other patrons should not be shown to patrons in notices. It's a missed opportunity, having to remove this from notices because it causes confusion and frustration.