We would like to request enhanced flexibility in how post-event feedback and follow-up emails are managed in Vega Program. We value collecting patron feedback, but not every event is appropriate or necessary for post-event surveys or emails. In addition, our surveys are customized by age group, and the current template email is too general/broad.

It would be ideal to have the ability to enable or disable post-event emails and/or feedback on a per-event basis, ideally with a simple checkbox when creating or editing an event (for example, “Send post-event email / feedback survey”. This would allow staff to selectively gather feedback only for events where it is meaningful or actionable.

It would also be great to have age-based email customization, which could send different post-event emails base on the audience group. This is particularly beneficial as we could customize the tone, language, and survey content appropriately by audience.

As it stands currently, we can only enable generalized feedback for all programs that require registration. To manage the segmentation we need, staff are required to manually do this which impacts their workflow and capacities.