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Enhance patron duplication check via PACREG application

Currently when someone applies through our Vega link (which goes to PowerPAC) for a library card and their name matches an existing cardholder, they get the following error message: "A patron with this name is already registered. Please contact the library for clarification."

It would be helpful if other fields could be cross-checked for duplicates, not just the first and last names. We receive numerous reports of this monthly from staff across the consortium, but we have no sense of how often it's actually happening.

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Christy Sayre shared this idea  ·   ·  Report…  ·  Admin →
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  • Christy Sayre commented  ·   ·  Report

    Glad to hear that! We'd love to see a smoother procedure for self-registration in Vega--let me know if we can do any testing or help otherwise.

  • Christy Sayre commented  ·   ·  Report

    Appreciate that pointer, Gabrielle. Happy to report that it's working with a requirement to include date of birth.
    In examining the options at this level, we discovered the option to include a warning that users must be 13 or older to complete the registration form. However, this can only be configured for users who choose "If you are not registered for library services, click or tap here to register now" from within PowerPAC's login link. Our patron registration begins with a link in Vega Discover, which takes them to the page that comes up *after* the patron clicks the above-mentioned link, so unfortunately our users will not see the warning.

    We'd love a way to be able to deploy this COPPA warning in our Vega Discover setting.

  • Christy Sayre commented  ·   ·  Report

    Hi Gabrielle, thanks for pointing that out--we hadn't seen that option. Just requiring a birthdate may be the answer, and it's not a bad piece to require anyway.

  • AdminGabrielle Gosselin (Polaris Product Manager, Innovative) commented  ·   ·  Report

    Hi Christy,
    There is a patron services parameter "Duplication detection options" that allows you to configure additional fields to use for patron duplicate detection. Have you tried using those? Is this enhancement request to add additional options to that configuration?