Have patron emails say clearly if an item was not autorenewed
Patrons are confused by items that don't autorenew. The receipt lists the items out, the due dates, and the "potential" renewals. But if an item doesn't autorenew the patron doesn't realize it. It's causing patrons to accrue fines because they assume their items have autorenewed. It would be lovely if the email could list items that were autorenewed, items that were NOT autorenewed, then other items checked out.
Deborah Leary
shared this idea
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Phil Agnew
commented
I agree that things need to be made clearer (patrons simply don't pay close enough attention to things, even with clear signposts), but I'll point out that there is a Merge Tag already available in the LX Starter Reminder Notices (which may or may not be relevant to the original post). I made an HTML element in our Reminder Notices to surround the {{automatically_renewed}} tag in a colored pill shape in an effort to call attention to the "Renewed" or "Not Renewed" text, but I REALLY wanted to be able to change the color of the pill based on the renewal status. I'm sure people still would miss the message, but contextual color options would certainly make it easier for patrons to see which holds had been successfully auto-renewed.
