Holds Un-Claimed Blocking Threshold
Blocking a patron from being able to place holds when holds unclaimed reaches a set limit/threshold within 6 months would be beneficial. There is a great deal of staff time and financial resources that gets wasted when items on hold shelves never get picked up and checked out. The block could auto-clear after a set time period.
Gail Anderson
shared this idea
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Phil Agnew
commented
I see how this could be useful, but want to stress that this would need to have some sort of "Reset Unclaimed Holds Count" similar to the "Reset Claim Count" for claims returns. I can just foresee a situation where a patron has 20 picture books they requested go unclaimed after an unexpected personal tragedy being blocked from holds by an automated process like this. Staff need a way to remedy that without the patron having to wait 6 months (or whatever configured time period) for the block to drop off.