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ILS - Polaris

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  1. There are already some other ideas/requests for additional Hold Slip configurations and, while I fully support any additional receipt configuration, they're scope is pretty broad. Meanwhile, this is a pretty specific idea/request that I would hope could be implemented easily. The subject pretty much says it all, but we would like the ability to append the Hold Pickup Slip to the Hold Slip. Currently, it is only possible to append the Hold Pickup Slip to the Hold Call Slip (not a particularly distinct name...) which prints ALL of the patron's available holds. This can result in some VERY long receipts…

    2 votes

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  2. Currently, the Find Tool in the client allows us to adjust the search timeout period. We would also like to be able to adjust this setting when searching in Leap.

    For example, recently I wanted to put together a record set of items with subject heading "bicycles" (about 500 titles in total). This search took about 45 seconds to run in the Find tool, so I was not able to make the record set in Leap - I had to run the query in the client. As we move towards using Leap exclusively, this is a gap that would need…

    4 votes

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  3. The Dated Patron notes in Polaris 8.0 do not allow you to highlight the text for copying - the field is protected. Staff would like to be able to highlight and copy the entire note or specific parts of the note (like barcodes) in order to quickly and easily either re-create the note with changes (since it can't be edited) or do a search for a related item or patron recorded in the note.

    12 votes

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  4. Presently in the Polaris client there are two paths to updating a branch's hours of operation in the Administration Explorer. The first is to access the table in the SA path Parameters > Patron Services > Hours of Operations; the second is to right-click the branch name, choose to edit it, and in the new window that opens go to the Tools menu and choose 'Define Hours of Operation'. The first of these two approaches requires the permission 'Modify parameters: Allow', and the second does not.

    We rely on staff being able to use the second approach for editing hours…

    11 votes

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  5. When doing a bibliographic record search, you can filter by Collection (which is only assigned at the item level) but not by Statistical Code (which is also only assigned on the item level).

    It would be helpful to have the option to filter by stat code as well.

    3 votes

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  6. It would be nice to be able to configure notification options based on the loan period or specific items. For example, we would like to send overdue notice for the public laptops that are overdue every 2-hours session.

    7 votes

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  7. When I adjust the language string with StringID ECTEXTBARCODE_PLACEHOLDER it is changed in two places, one of which is a surprise to me:
    * The wording in the input field for the patron card number and
    * The label for item information on the "Items Out" screen.
    The latter needs to have a separate StringID to make the former work in any meaningful way.

    7 votes

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  8. Our libraries have mentioned that when staff places multiple holds on different formats of a title and then groups these holds for a patron, the loveliest conscientious patrons will go in and delete the additional holds, thus defeating the staff's intention, which was to create multiple grouped holds in order to expedite the filling of the hold. It would be helpful if there was an option to prevent removing holds when they're in a group.

    7 votes

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  9. We would like the ability to update the inventory date directly via a record set. Currently, to update the date for recently checked-in items, we must generate a text file of barcodes and upload it through the Check In - Inventory workform. We are hoping for a feature that allows us to edit inventory dates within a record set, similar to the 'edit due dates' function.

    15 votes

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  10. Polaris continues to add more tab options in Leap patron records (most recently for the Dated Notes), but the newest features frequently end up getting hidden in the More menu.

    It would be really nice if each staff member had the ability to reorder the tabs in their patron record view, so they can ensure their most used tabs remain visible even if they are zoomed in or using a smaller screen.

    For instance, many of our libraries do not use the Reader Services tab. For those libraries, it would be wonderful to have the option to move the Reader…

    19 votes

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  11. The ability to schedule holds or checkouts in advance would be a valuable feature for both libraries and patrons. Many libraries offer a variety of items beyond traditional books, such as computers, StoryWalk kits, activity kits, technology kits, and other specialty collections, that patrons may need to access on a specific date or for a particular event.

    Allowing patrons or staff to schedule a hold or checkout for a designated day would help ensure that high-demand or event-based materials are available exactly when needed. For example, educators, community organizations, and families often plan programs, classroom activities, or events well in…

    8 votes

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  12. Product Area: LEAP – Hold Request Screen

    Description:
    On the Hold Request screen, the “Satisfied By” tab displays a list of item barcodes and branches that could satisfy a hold. Currently, this list cannot be sorted or filtered, unlike many other list views in LEAP.

    When a title has a large number of copies, the list becomes difficult to review and troubleshoot. Staff must manually scan through all rows to determine which items are Held, Out, or otherwise unavailable, and to identify where those items are located.

    Requested Enhancement:
    Enable the same sorting and filtering functionality used in other LEAP…

    6 votes

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  13. Our library has a program where we supply community members with books to read to classrooms. All readers receive the same set of 4-6 titles. While Polaris' function of placing everyone in a record set on hold for the same title helps, it would be great if, when the find tool pops up upon clicking Place Multiple Holds, you could change the database from Bibliographic to Record Set to simultaneously place all the customers in the patron record set on hold for all the titles in the bib record set.

    With hundreds of readers across our 28 locations, having this…

    2 votes

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  14. Add the ability to customize what fields are "copied" when clicking on the Copy button in a patron record. Or as an alternative, create custom patron templates that can be selected both when copying a record and creating a new record.

    For Example: Our Staff use the Copy function most often with registering multiple members in the same family. Rarely is the information in the Profile View the same (Name, Patron Code, Birth Date, etc.) and if staff aren't careful they could forget to change these fields - fields that are reflected in the various system tables.

    9 votes

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  15. When a hold request is placed, Polaris performs an eligibility evaluation only once—at the moment when the request is first placed. Polaris does not re-evaluate eligibility later. So if Polaris is configured to use hold trapping preferences that prefers "my patron" but some temporary circumstance prevents the assigned library's item from filling a hold for the library's patron, the hold must now be filled by a different library. This can be mitigated if staff notice the problem and delete and replace the hold, but this is a lot of extra overhead and in all likelihood the problem will go unnoticed.…

    11 votes

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  16. We would like the ability to exclude holds from outreach patrons from our picklist, since the outreach module has its own picklist. In addition, having the picklist to show the patron's name would be a great feature.

    3 votes

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  17. Add support for Leap direct print using QZ tray to Leap offline. That way libraries don't have to figure out something special when they are in offline mode which is already a stressful time period for them.

    12 votes

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  18. Allowing staff to select different sounds when checking items in and out would be a great benefit. For example, when checking an item in and there is a hold, a different sound would help alert the staff, or when a patron's library card is scanned for checkout, a custom-selected warning sound would play. At busy times, it is easy to just go with flow because all the sounds are the same.

    12 votes

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  19. When merging patron records, the system currently appends merge details to the Non-Blocking Notes section. However, with the introduction of Dated Notes and the ability to hide Non-Blocking Notes, this information can be lost depending on system settings.
    We would like to see one of the following options implemented:

    • Allow administrators to choose where the system writes merge notes.

    • Have the system automatically write merge notes to both note types (Non-Blocking and Dated Notes).

    27 votes

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  20. When merging patron records, the system currently appends merge details to the Non-Blocking Notes section. However, with the introduction of Dated Notes and the ability to hide Non-Blocking Notes, this information can be lost depending on system settings.
    We would like to see one of the following options implemented:

    • Allow administrators to choose where the system writes merge notes.

    • Have the system automatically write merge notes to both note types (Non-Blocking and Dated Notes).

    12 votes

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