2 results found
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Allow for automatic renewals when a hold is frozen
Allow for automatic renewals on items where the only holds on that item are frozen.
Idea Value
Currently if a hold is frozen, automatic renewals do not work because the hold on the item blocks renewal. This presents a problem because the hold is frozen and the patron does not want the item yet, forcing patrons to return items just to have them sit on the shelf. Allowing for automatic renewals when a hold is frozen will allow patrons to keep their items until the other patron wants them.71 votesThis idea has been selected to include in Sierra 6.4
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Reduce time for Patron record payment lock
The patron record payment lock time should be reduced or have the ability to be overridden. Four hours is an excessive amount of time for a record to be locked. If a patron record is open for more than, say, 15 minutes (or even 5 minutes), the other session is probably not in the midst of making a payment.
Idea Value
Patron record locks are unexpected and embarrassing for staff that encounter them when the patron is in front of them wanting to pay or have a fine, fee, or other charge paid or waived. The patron is confused and…37 votesThis idea was selected in MEEP voting for inclusion in Sierra 6.3.
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