4 results found

1. Option to exclude frozen holds from total holds queue in catalogue

   Libraries should have the option to exclude frozen holds from the total holds queue that appears in any catalogue.

   Benefits:

   1) Customers will have a better idea of where they are in the hold queue.
   We encourage customer-driven hold management, and customers have told us that they want an estimate of when their holds will be filled.
   This is especially true when customers place multiple hold on titles within a series.

   2) Customers will not see inflated hold queues and provide feedback to the Library that they should purchase more copies.

   3) Customers could make an education decision on whether they want to place a hold. We have no limits on the number of holds that can be placed, but inflated hold queues may deter someone from placing a hold.

   4) Staff won't have to look up the number of active holds attached to a bibliographic record for customers. Customers that know frozen holds are included in the total number of holds ask Staff for "real-time" data.

   Libraries should have the option to exclude frozen holds from the total holds queue that appears in any catalogue.

   Benefits:

   1) Customers will have a better idea of where they are in the hold queue.
   We encourage customer-driven hold management, and customers have told us that they want an estimate of when their holds will be filled.
   This is especially true when customers place multiple hold on titles within a series.

   2) Customers will not see inflated hold queues and provide feedback to the Library that they should purchase more copies.

   3) Customers could make an education decision on whether… more

   15 votes

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   2 comments  ·  Discovery & OPAC  ·  Delete…  ·  Admin →
   CLOSED  ·  AdminMike Dicus (Product Manager, Innovative) responded

   In accordance with the Idea Graduation Workflow guidelines agreed upon by Innovative and IUG, this idea has been closed because it was submitted more than two years ago and has not been selected for inclusion in the product.

   
   

   This idea is still available for commenting but is no longer eligible for voting.

   
   

   Ideas that were submitted three or more years ago are archived for future reference.

   
   

2. Customise Encore 'Did you mean' offerings to prevent offensive suggestions

   We've had a couple of instances where the Encore 'Did you mean?' suggestions have offered up inappropriate alternatives to the search that was performed.

   The first example was that it suggested 'sex manuals' when a search for 'car manuals' was performed.

   The second example was that it suggested 'American poets' when a search for 'African poets' was performed, to which our client took offense at.

   We would like to see some functionality added to Encore that would allow us to customise what suggestions display and what do not display for the 'did you mean' algorithm. This would allow us to suppress any suggestions which are deemed inappropriate for our clientele.

   We've had a couple of instances where the Encore 'Did you mean?' suggestions have offered up inappropriate alternatives to the search that was performed.

   The first example was that it suggested 'sex manuals' when a search for 'car manuals' was performed.

   The second example was that it suggested 'American poets' when a search for 'African poets' was performed, to which our client took offense at.

   We would like to see some functionality added to Encore that would allow us to customise what suggestions display and what do not display for the 'did you mean' algorithm. This would allow us to… more

   1 vote

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   0 comments  ·  Discovery & OPAC  ·  Delete…  ·  Admin →
   CLOSED  ·  AdminMike Dicus (Product Manager, Innovative) responded

   Encore is in limited support and no longer being enhanced with new features.

3. Always be able to freeze a hold in catalogue(s)

   Provide Libraries with the option to "always be able to freeze a bib or item level hold".

   If circulation/OPAC rules allow a customer to place a hold, the customer should always be able to freeze it.

   At this time, customers cannot freeze a bib level hold if there is an item attached to the bib that could fill the hold. Customers tell us that they want to manage their holds. They are unsure of a "Not Needed Before" date, but they know that they do not want to fill the hold immediately.

   This is important for libraries that split out their DVD seasons to different bibs, or libraries that have "super users" that want to request the maximum number of holds, but manage their own reading behaviours.

   Provide Libraries with the option to "always be able to freeze a bib or item level hold".

   If circulation/OPAC rules allow a customer to place a hold, the customer should always be able to freeze it.

   At this time, customers cannot freeze a bib level hold if there is an item attached to the bib that could fill the hold. Customers tell us that they want to manage their holds. They are unsure of a "Not Needed Before" date, but they know that they do not want to fill the hold immediately.

   This is important for libraries that split out… more

   23 votes

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   9 comments  ·  Discovery & OPAC  ·  Delete…  ·  Admin →
   CLOSED  ·  AdminMike Dicus (Product Manager, Innovative) responded

   In accordance with the Idea Graduation Workflow guidelines agreed upon by Innovative and IUG, this idea has been closed because it was submitted more than two years ago and has not been selected for inclusion in the product.

   This idea is still available for commenting but is no longer eligible for voting.

   Ideas that were submitted three or more years ago are archived for future reference.

4. Remove limit on number of links added to the Encore footer

   I would like to add additional links to the footer of Encore but there is current limit of 6 links. Please remove this limit so I have an area in Encore that I can unobtrusively add links in Encore for patrons and staff.

   1 vote

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   0 comments  ·  Discovery & OPAC  ·  Delete…  ·  Admin →
   CLOSED  ·  AdminMike Dicus (Product Manager, Innovative) responded

   In accordance with the Idea Graduation Workflow guidelines agreed upon by Innovative and IUG, this idea has been closed because it was submitted more than two years ago and has not been selected for inclusion in the product.

   This idea is still available for commenting but is no longer eligible for voting.

   Ideas that were submitted three or more years ago are archived for future reference.