Add customizable recording for "invalid account number" (i.e. blocked cards) to IPA
While testing IPA, it was determined that library patrons who have blocked cards receive a recording of "you've entered an invalid number," rather than directing them to contact the library. Because "an invalid number" could also mean the number was input incorrectly, it would be much less confusing to the patron if the recording for a number that was in the ILS but could not be accessed was customizable.
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karen.brooks
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This idea will be reviewed by the product management team for consideration in an upcoming release.