Option to group all notices into one phone call per patron
Having the option for libraries to toggle on/off a setting that would group all notice types for a patron into a single phone call per notice batch run would allow libraries to reduce the number of times the system calls a customer in a short period of time.
For Example:
Currently, if a customer has 2 items overdue, 3 items on the hold shelf and 1 hold that was canceled then they would get 3 separate phone calls.
Libraries may prefer to have their patrons get all of this information at once if it is all available at the time of the call. Instead of 3 calls, 1 call could be made that stated: "You have 2 items overdue, 3 items ready for pickup at [Library] and 1 hold that has been canceled."
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Shawn P. Farrell commented
This does feel like it would be more convenient, but also that it would require an entirely new structure for the different components that make up the messaging/call flow.