I'm not sure if this is possible already, as we're not yet using SMS Alerts/Vega Interact, but I would like to see a scenario where when a customer gets a text message notification from the library:

A LIBRARY ITEM YOU BORROWED IS OVERDUE. CLICK HERE FOR DETAILS <LINK>

When configured, I know patrons can type R for renew & the system will attempt to renew the overdue item.

Our library offers 24/7 virtual reference via text messaging. So, I'd like to see a patron be able to respond with an H in SMS Alerts & that somehow connect with/launch a text to that number/service in as seamless a way as possible for the user, so they don't have to go searching for the virtual reference/help number themselves & can just ask their question.