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Vega Interact Voice & SMS

Vega Interact Voice & SMS

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  1. Many libraries rely on call data to monitor system performance & troubleshoot as needed.

    This would be made far easier available reports could be automatically e-mailed to staff. For example, our current solution allows for report e-mails on the successful import of call data & the completion of calls for the day, along with detailed/summary daily & monthly reports, all of which we find quite useful for both system monitoring & statistics. Each of these reports can be sent to multiple e-mail addresses for review/action as needed.

    11 votes

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  2. Due to limitations in the fields exposed to print templates, we have repurposed SIerra's TELEPHONE2 field for use as a non-telephonic field. It would be helpful if IPA would place calls only to the phone numbers defined in a tag list of patron fields defined by each library.

    Alternatively, expose more patron record fields to the print template interface. :D

    2 votes

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