Send back other statuses other than 11 for failed calls
My understanding is that currently, Vega Interact (which we only use for phone calls) is only capable of writing back calls that go through successfully as notification status = 11 (Call failed - Undetermined error).
Our expectation previously was that the system would retry a call 3x before rolling to print. We don't currently mail print notices, so rolling to print immediately essentially means the patron doesn't get notified.
We would like Vega Interact to add the ability to write back other notification statuses, especially in these situations:
3 --Call not completed - Hang up
4 --Call not completed - Busy
5 --Call not completed - No answer
6 --Call not completed - No ring
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Eleanor
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