More Definitive Confirmation for SMS Opt-In
Currently, when a patron registers to receive text alerts through Vega Interact, assuming their information successfully authenticates against their patron record, they see what's shown in the attached image once they submit the opt-in form.
Rather than a 'Success!' message or alert that they'll receive a 'welcome text' from the vendor's short code number, they see the same header text they do on the initial registration page to 'Sign up to receive CHPL account notifications by text message,' which they just did.
We would like to see more clear indication in the wording that the registrant's information has been accepted. Successful opt-ins do receive a 'welcome' text, but perhaps since an e-mail address is required for signup, perhaps also include a checkbox to send an e-mail confirmation as well?
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Emma Olmstead-Rumsey
commented
Shawn, ignorant question about this enhancement: Did Innovative set up this registration page for you? We went live with Interact for SMS in April and were never told about a way for patrons to opt in other than by changing their notification options in the PAC or Discover. I've never seen an online form like the one in the screenshot you provided.