Delay send SMS/TEXT
As a Sierra library we recently implemented the Vega Interact SMS product. We would like to have the ability to delay sending text notices since they send when the morning auto notice job triggers. We currently are able to delay our email notices in LX Starter, it would be nice to have this option with SMS as well. Thank you for considering.
Jessica Bell
shared this idea
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Kathryn Brew
commented
Having different, configurable scheduling options for different communication channels makes sense because people have different relationships, for example, to their phone vs their email inbox. It would help with customer service and aid in libraries developing a modern communications strategy.
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Shawn P. Farrell
commented
Agreed. The current approach is curious. Our autonotice process kicks off shortly after 6:00 AM. Texts go out before emails, though only by a matter of minutes. So a patron might be sent a hold pickup text at 6:15 & a hold pickup email at 6:30, both of which they're likely to receive & see on the same device.