Update "copies" quantity so that it means the same thing (reflects the same thing) for Books / versus eBooks/eAudiobooks from OverDrive
We were attempting to update the "searchResultPageCopies" string so that it made more sense when viewing OverDrive eBooks / Audiobooks; we added the word "available" so that it would read "0 copies available" on OverDrive titles that were all checked out with waitlists.
However, we've discovered that for physical books, the word "available" might be misleading, because for physical materials this tally seems to be a count of total items owned, rather than copies available.
For example, we have a title where Books show 27 copies available, but that's not accurate because some are checked out and held; it is 27 copies owned. However, with eBooks / Audiobooks from OverDrive, this number is a tally of copies available.
The "copies" should reference the same for Books and eBooks: either total quantity owned or total quantity available.
Derek Braeden
shared this idea
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David Muro
commented
I echo the comments below; it would be really helpful to have this feature.
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Maria Mendez-Garcia
commented
It is vital for staff to have accurate information to pass on to our patrons.
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Heather Cooper
commented
This would definitely aid in assisting customers who are looking for any format of an item. Knowing what is on the shelf or available digitally is the best way to serve our customers!
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Kristl Chavez
commented
Yes! Definitions should be as equal as possible regardless of format for the best customer service.