Discover's hold management button offers the option to 'freeze' a hold when an item has already been trapped and held for the hold request. Our ILS (Polaris) does not offer the option to freeze holds when a hold is already in held status, so this will always fail. The default error message the patron gets is "Freeze failed. Try again." That message is misleading because trying again will never work. However, the language string is used for ANY failed freeze, so if you edit it, you have to edit it to something clunky like "Freeze failed. Item may be in an ineligible status. Or try again later."

Perhaps other ILSes allow the option to freeze already held holds? I know that Discover is sold to libraries that don't use an III ILS, but since the primary customers are Polaris and Sierra libraries, if neither ILS offers this it would be nice to have the option for this core group of customers to have the 'freeze' button disappear when a hold is in held status.