Make it easier for patron to find the return date of copies of a title
We get a lot of questions from patrons trying to see when copies of certain titles are due to be returned.
At the moment, patrons need to first click "Find a specific edion" and subsequently click the small arrow to the left (in the desktop version) to unfold the editions information.
This is very unintuitive, especially since a "details"-button is displayed that leads to bibliographic information. In the mobile version, it is even more hard to find, since you would need to scroll all the way to the right to see this information (or to find the Hold-button, for that matter) and a "Details"-column with a clickable i-button is displayed (leading to quite irrelevant information).
A suggestion would be to have the "Find a copy"-button (at the moment available only when there are available copies at more than 6 libraries) available at all times and the information presented to include borrowed items and their due dates.
Wouter Lavrijsen
shared this idea
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Emma Olmstead-Rumsey
commented
We'd like this feature to be optional if it is added. We prefer not to show due dates of checked out items because patrons don't understand that sometimes things are returned prior to or after the due date.
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Wouter Lavrijsen
commented
In addition, we want "Find a copy" to always be there (not just when there are more than 6 copies).
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Wouter Lavrijsen
commented
We often get questions from patrons when copies that other patrons have borrowed are to be returned. In Encore, they could see this as soon as they opened a resource. In Vega Discover, this is very hard to find (click two small arrows and ignore the multiple "details" buttons, one of which shows absolutely no relevant information for them - even harder on a mobile phone where you need to scroll to see the date).
Our suggestion is that the due date can be included in "Find a copy" for checked out items. Maybe this could be included in a larger "makeover" of "Find a copy", as we also would find this previous idea very useful for our patrons: https://ideas.iii.com/forums/951766-vega-discover/suggestions/48512717-add-shelf-location-to-find-a-copy-all-location-vie
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Wouter Lavrijsen
commented
We often get questions from patrons when copies that other patrons have borrowed are to be returned. In Encore, they could see this as soon as they opened a resource. In Vega Discover, this is very hard to find (click two small arrows and ignore the multiple "details" buttons, one of which shows absolutely no relevant information for them - even harder on a mobile phone where you need to scroll to see the date).
Our suggestion is that the due date can be included in "Find a copy" for checked out items. Maybe this could be included in a larger "makeover" of "Find a copy", as we also would find this previous idea very useful for our patrons: https://ideas.iii.com/forums/951766-vega-discover/suggestions/48512717-add-shelf-location-to-find-a-copy-all-location-vie
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Wouter Lavrijsen
commented
We often get questions from patrons when copies that other patrons have borrowed are to be returned. In Encore, they could see this as soon as they opened a resource. In Vega Discover, this is very hard to find (click two small arrows and ignore the multiple "details" buttons, one of which shows absolutely no relevant information for them - even harder on a mobile phone where you need to scroll to see the date).
Our suggestion is that the due date can be included in "Find a copy" for checked out items. Maybe this could be included in a larger "makeover" of "Find a copy", as we also would find this previous idea very useful for our patrons: https://ideas.iii.com/forums/951766-vega-discover/suggestions/48512717-add-shelf-location-to-find-a-copy-all-location-vie
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Wouter Lavrijsen
commented
We get a lot of questions of patrons asking how they can see when a copy of a title is due to be returned.
Right now, in order to find this information, patrons need to click:
1. "Find Specific Edition" (we changed this through translation customization to "Find Specific Edition/Copy", but it doesn't really help due to step 2)
2. Click the small arrow to the left of the edition to fold out the information. The small arrow is not very intuitive, especially since the "details"-button is where users expect to find this information.To make things worse, in the mobile version, you need to scroll to the right to see the return date. And because of the clickable I-button (under "Details") that doesn't display a lot of interesting details from a user-perspective, it is nearly impossible for an average user to stumble upon the return date of a copy.
One suggestion is to have the "Find a copy"-button always visible (even when no copies are available) and the resulting view to include checked out copies and the due dates.
Another solution could be to show all editions by default (same view as now when "Find a specific edition" is clicked) and a button added (ex. "See all copies") that does the job the small arrow does now.