5 results found

1. Polaris: Cancel holds that have already been filled in Mobile App

   We've had many patrons request the ability to cancel a hold that is already "held" (i.e., has a "held" status). This can be done through our website and it would be really helpful to extend that functionality to the app.

   11 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   COMPLETED  ·  Angela Nolet responded

   Please see step 13.

   https://help.sol.us/#/app/configure-patron-account-options?id=configure-patron-account-options

2. Enable multiple pickup locations per branch in Mobile App to support locker, curbside, and in-library holds pickup

   I was told by Innovative support that SOLUS said the Mobile App will not be supporting the new pickup area functionality available in Polaris 7.5 that allows a user to select first a library and then a designated pickup area.

   Providing an option for pickup locations is crucial as more libraries start to offer smart locker pickup and other, separate, pickup area scenarios.

   The current work-around of creating new "branches" in Polaris just for a pickup location for a locker or other area creates multiple data and maintenance challenges both for administrators and library staff. This challenge is further multiplied in a multi-library consortia setting.

   Including the new pickup area functionality in the Mobile App would allow libraries to provide the options without the need to create new “branches” which would in turn help streamline, simplify, and improve the experience of both staff and users.

   I was told by Innovative support that SOLUS said the Mobile App will not be supporting the new pickup area functionality available in Polaris 7.5 that allows a user to select first a library and then a designated pickup area.

   Providing an option for pickup locations is crucial as more libraries start to offer smart locker pickup and other, separate, pickup area scenarios.

   The current work-around of creating new "branches" in Polaris just for a pickup location for a locker or other area creates multiple data and maintenance challenges both for administrators and library staff. This challenge is further multiplied… more

   49 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   23 comments  ·  Delete…  ·  Admin →
   COMPLETED  ·  Angela Nolet responded

   2025.36 Release

   Polaris Holds – Pickup Area Selection: Apps using the Polaris Integrated Library System can now select a specific Hold Area in addition to choosing a Branch. This appears after a patron selects a pickup location and applies to both creating a new hold and updating an existing one.

3. I just had a customer who made the observation, that she would have expected the Expiry date of membership to be visible in the App

   She did not necessarily want all her personal details available via the app, but thought that expiry date would keep the need to renew front and center.

   32 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   6 comments  ·  Delete…  ·  Admin →
   COMPLETED  ·  Angela Nolet responded

   2025.36 Release

   My Barcode Expiry Display: When a patron is logged in, they can now see when their account expires on the My Barcode pop-up. This improves visibility for account management.

4. Apple Wallet Support

   A patron has asked if we could add a feature to the app that lets them import their library card into Apple Wallet.

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   COMPLETED  ·  1 comment  ·  Delete…  ·  Admin →

5. Online payment integration

   Ability to integrate third party online payment service - My Account

   20 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   COMPLETED  ·  Angela Nolet responded

   Stripe integration is supported.