6 results found

1. For hard bounces, also update eReceipt option

   When a message hard-bounces, LX Start passes back information to the ILS to add a nonblocking note to the patron's account and to update their notification preference from email to whatever the ILS has as the designated backup method. In Polaris, there is a SEPARATE setting on patron accounts to chose whether the patron automatically receives an email receipt for a transaction. This setting does not get changed when an email address hard bounces. Could the pass back also include updating patrons who have eReceipts turned on to have that turned off?

   When a patron has eReceipts turned on, staff are not prompted to print a receipt when completing a transaction because the system assumes the patron is receiving an email, but if the email address on the account has hard-bounced, they won't. Even if staff or the patron somehow were aware of this, the staff member has to navigate to the Items Out tab in Leap to print a 'checkout receipt' for the transaction, and that list will include items that weren't part of the transaction if the patron already had other items out.

   When a message hard-bounces, LX Start passes back information to the ILS to add a nonblocking note to the patron's account and to update their notification preference from email to whatever the ILS has as the designated backup method. In Polaris, there is a SEPARATE setting on patron accounts to chose whether the patron automatically receives an email receipt for a transaction. This setting does not get changed when an email address hard bounces. Could the pass back also include updating patrons who have eReceipts turned on to have that turned off?

   When a patron has eReceipts turned on, staff… more

   7 votes

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   0 comments  ·  Delete…  ·  Admin →
   COMPLETED  ·  Jason Blasczynski responded

   Released 1/18/2024

2. Release Notes & Known Issues

   Please add LX Starter release notes & known issues to the Supportal. I reviewed the current release notes and known issues on all products and did not find any mention of LX Starter.

   10 votes

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   2 comments  ·  Delete…  ·  Admin →
   COMPLETED  ·  Jason Blasczynski responded

   LX Starter Release Notes are being posted to the Supportal with each release by Product Management.

   
   

   LX Starter Known Issues have also been posted to the Supportal and are being managed by Customer Support.

3. Add a list of merge tags and what they correspond to in the ILS

   Merge tags use different terminology than either Sierra or Polaris ILS. Create a key that maps merge tag names to the corresponding field in each of the two ILSes so that users can understand what data will be pulled when they insert a particular merge tag.

   40 votes

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   3 comments  ·  Delete…  ·  Admin →
   COMPLETED  ·  AdminTaylor Fisher (Admin, Innovative) responded

   Polaris Merge Tags

   Sierra Merge Tags

4. Additional Multi-lingual support
   5 votes

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   COMPLETED  ·  0 comments  ·  Delete…  ·  Admin →

5. Unpublishing Notices
   20 votes

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   3 comments  ·  Delete…  ·  Admin →
   COMPLETED  ·  Jason Blasczynski responded

   The Unpublishing Notices feature was released this morning. Please let me know if you have any questions or concerns. Thank you! 

6. Support More Catalog Types for Linking Items
   7 votes

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   3 comments  ·  Delete…  ·  Admin →
   COMPLETED  ·  Jason Blasczynski responded

   Select a Catalog for Item Linking was released this morning. Please let me know if you have any questions or concerns. Thank you!