Settings and activity
87 results found
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22 votes
Emma Olmstead-Rumsey
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52 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
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21 votesEmma Olmstead-Rumsey
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16 votesEmma Olmstead-Rumsey
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An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This would be SO helpful! There are a ton of things this would be useful for. I know blocking notes are supposed to fulfill this function, but I don't want my patron to not be able to borrow ebooks or renew their checked out items because we have an item of theirs in the lost and found, we need them to sign a form, etc. We end up putting that info in non-blocking notes instead and staff just don't look at it and the issue stays unresolved for months.
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8 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This would be a nice feature! Especially for damaged/missing parts situations where the automatic notification can't be detailed enough to be informative to a patron, it's more efficient just to call them then to send the automatic notice and wait for them to call back. It'd be great if these calls could be noted in the same place as other notifications.
Emma Olmstead-Rumsey
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7 votesEmma Olmstead-Rumsey
shared this idea
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12 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This would save a lot of time! Thank you for posting this one.
Emma Olmstead-Rumsey
supported this idea
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19 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This would be very helpful! We have patrons who use the card mainly for accessing computers/devices. The access management software isn't sophisticated enough to pass anything back to Polaris, so someone could renew their card, hop on a computer that day, and then visit every day for the next month for a computer session and it wouldn't be reflected in Polaris at all.
Emma Olmstead-Rumsey
supported this idea
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6 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
Yes, please! Since there are such a variety of devices, browsers, and settings, it's challenging to talk a patron through clearing their cache. And that only helps the small fraction of patrons who contact us--most patrons just continue to see the outdated information and we never even know.
Emma Olmstead-Rumsey
supported this idea
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8 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
We actually already do this. We program DL-capable scanners, though. We've been working with Bayscan and it's been pretty easy.
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13 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This would be very valuable for addressing patrons correctly. I'm sure the customers that use titles would like the ability to include them. We use a UDF in our library for parent/guardian name on children's accounts, and it would be nice to address the notice to the parent/guardian when something was present in that field and the notice is going to the parent's email address, not the child's.
We'd also like the ability to include preferred name in notices instead of legal name (we use a clunky swapped setup in our instance of Polaris to keep the legal name fields mandatory, so the "name" fields that are merge tags are legal names for us, not preferred names).
Emma Olmstead-Rumsey
supported this idea
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16 votes
We will consider this idea for possible future development. Thank you!
Emma Olmstead-Rumsey
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27 votes
We will consider this idea for possible future development. Thank you!
Emma Olmstead-Rumsey
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13 votesEmma Olmstead-Rumsey
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15 votesEmma Olmstead-Rumsey
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29 votesEmma Olmstead-Rumsey
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13 votesEmma Olmstead-Rumsey
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34 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
We have a large branch that has a drive-thru window far away from our interior holds pickup area. Because you can't have multiple pickup locations at one branch, we actually created a second branch called "drive thru" so that patrons can indicate where they want their holds to go. Staff at this location are constantly switching back and forth between their branch's regular login and the 'drive thru branch.' This would save them a lot of time!
Emma Olmstead-Rumsey
supported this idea
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27 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This would be a great enhancement! My team reviews errors in new patron registrations, and the number one error we see is incorrect expiration date because the registration was for a patron type other than the 'default' and the staff member forgot to update the date.
Emma Olmstead-Rumsey
supported this idea
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16 votesEmma Olmstead-Rumsey
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Well, that's a horrible situation I wasn't aware of. Thanks so much for posting this! We really need a fix for this. Nothing is more frustrating to patrons than this kind of situation ("you've given us the correct information, possibly more than once, but we can't use it").