Settings and activity
163 results found
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85 votes
Sarah Kasprzak
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20 votesSarah Kasprzak
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32 votes
This will be addressed when we make the move soon to the Account Portal views.
Sarah Kasprzak
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4 votesSarah Kasprzak
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13 votesSarah Kasprzak
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22 votes
Updating the request based on customer discussion with product to clarify the purpose of the enhancement.
Sarah Kasprzak
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18 votesSarah Kasprzak
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14 votesSarah Kasprzak
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73 votesSarah Kasprzak
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An error occurred while saving the comment -
14 votes
The product team will review this idea for consideration for a future release.
Sarah Kasprzak
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25 votes
The product team will review this idea for consideration for a future release.
Sarah Kasprzak
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31 votes
The product team will review this idea for consideration for a future release.
Sarah Kasprzak
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An error occurred while saving the comment Sarah Kasprzak
commented
We would find this information very useful! Hold information should include the stat group that placed the hold. When troubleshooting unexpected holds, this would be very useful. Sometimes it's not clear whether there is a loan rule problem that we need to address or if staff are placing holds incorrectly and overriding rules. We do consult the circ_trans table on occasion to figure out how a hold was placed but it would be useful to see this data more readily.
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22 votesSarah Kasprzak
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18 votes
We will consider this idea for possible future development. Thank you!
Sarah Kasprzak
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18 votesSarah Kasprzak
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16 votes
An error occurred while saving the comment Sarah Kasprzak
commented
Notice templates would be easier to navigate if you could hide unused templates or at least reorganize the list to put the most important ones at the top.
Sarah Kasprzak
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7 votesSarah Kasprzak
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5 votesSarah Kasprzak
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5 votes
This idea will be reviewed by the product management team for possible inclusion in a future release.
Sarah Kasprzak
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An error occurred while saving the comment Sarah Kasprzak
commented
We would love to have the ability to turn off the rating sheets by default. We use the Homebound module for our Visiting Library service. Staff select titles to hold, checkout and deliver to homebound patrons in monthly truck deliveries. The ability to exclude items previously borrowed is invaluable for this process; however, we do not make use of the patron rating sheets. Instead, we use saved preferred searches and notes on patron records to keep track of patron preferences and feedback. Having to click to not print the ratings sheets slows down the process greatly when staff are circulating batches of books for these patrons.
Our patrons do not want to fill out individual rating sheets and staff would not really have time to review rating sheets for individual titles anyway.We would very much appreciate being able to turn off the rating sheets by default and not prompt at all for printing.
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21 votes
The product manager will review this idea for possible inclusion in a future release.
An error occurred while saving the comment Sarah Kasprzak
commented
We also get requests from patrons for help in managing their frozen holds. We use PINs for patron authentication so we have no access to patron's accounts on the catalogue side and cannot do this.
Another scenario that we come up against fairly regularly is when we need to cancel and replace a hold on a patron's behalf for some reason (for example they have a hold on an item that will never come available and we want to cancel that hold and place a new BIB hold) and we have no way of freezing the new hold on the patron's behalf. Ideally, in these scenarios, we want to be able to make adjustments seamlessly without involving the patron.
Sarah Kasprzak
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Once an email address has Hard Bounced, there is no way to unblock it and continue sending notices by email. We have had an example where a patron's email address Hard Bounced, preventing further notices from being sent to it. We have since confirmed that the email address is valid and can receive email but there is no way for us to unblock the address in LX Starter to try to resume sending email notices to the patron.
We have tried putting in a new email address and then re-adding the email address that previously bounced and LX Starter still blocks this as a Hard Bounced email address.
We would like to see an option to unblock an email address in the event that some technical issue causes a bounce and is later resolved. We don't want to have to tell patrons that they will need to give us a new/different email address in order to receive email.
Thanks for considering this!