Bookmobile address locations for hold pickup
Bookmobiles move around. When customers get the holds notice, the address listed on the notice is usually the bookmobile home address. The customer shows up only to find that the bookmobile isn't home. We have pickup locations for the customer to choose from in the PAC, but they do not have addresses assigned to them. If they did, we would want that address to be used on the holds notice. Can this be a LX starter and/or Polaris enhancement for Bookmobile.
7
votes
Carl Ratz
shared this idea
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Fain M Phillips
commented
Agreed. Allowing customers to pick the specific location of the BBM with an address provided would be a better process.
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Melodie Moore
commented
I agree with Carl.