We just were made aware that for patrons who are set up to receive mailed notices, that long overdue items are not automatically marked as Lost as other items are- they will only be marked as Lost and charged to the patron AFTER you run the Billing Notices. This is not something we were ever made aware of and only were told when we happened to notice a patron had items with a due date in 2024 on their account. This feels ridiculous and like an unnecessary step in an otherwise automated process. My library does not mail out billing notices and would never have been aware of this if it hadn't been for this weird instance.
If a library is set up for items to automatically move items from Overdue to Lost, it should happen to ALL items, regardless of notification method of the patron.