44 results found

1. Improved SIP communication for holds

   Per the Polaris support team as of September 2023, SIP2 only supports communication about holds where the associated item is in "Held" status. Holds requests in other statuses are 'invisible' to third-party services communicating with Polaris through SIP. When I brought this up, our site manager recommended putting in an enhancement request. Apparently there were some older ones on IdeaLab that have not been carried over to Idea Exchange.

   I was skeptical that there would be anything Clarivate could do from within an ILS to make this change since it sounded like a SIP limitation rather than an ILS limitation, but while researching the issue I came across documentation for Alma, which is also a Clarivate-owned ILS, suggesting that that ILS IS capable of passing information about holds in statuses like Active and Pending via SIP: https://developers.exlibrisgroup.com/alma/integrations/selfcheck/sip2/ (see the listing for "holdItemsCount")

   It would be great for this to be replicated in Polaris. Right now, a patron accessing account information via a third-party service like a self-check machine or an automated phone system is given inaccurate information--a patron with one hold in Held status and one hold in Active status would be told they have "one hold" which is factually incorrect.

   Per the Polaris support team as of September 2023, SIP2 only supports communication about holds where the associated item is in "Held" status. Holds requests in other statuses are 'invisible' to third-party services communicating with Polaris through SIP. When I brought this up, our site manager recommended putting in an enhancement request. Apparently there were some older ones on IdeaLab that have not been carried over to Idea Exchange.

   I was skeptical that there would be anything Clarivate could do from within an ILS to make this change since it sounded like a SIP limitation rather than an ILS limitation,… more

   12 votes

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   0 comments  ·  Circulation, Access Services & Fulfillment  ·  Delete…  ·  Admin →
   CLOSED  ·  AdminGabrielle Gosselin (Polaris Product Manager, Innovative) responded

   In accordance with the Idea Graduation Workflow guidelines agreed upon by Innovative and IUG, this idea has been closed because it was submitted more than two years ago and has not been selected for inclusion in the product.

   This idea is still available for commenting but is no longer eligible for voting.

   Ideas that were submitted three or more years ago are archived for future reference.

2. Improve display in Polaris client for held holds that are cancelled

   We are upgrading to 7.4 soon and noticed that one of the new features (from 7.3) was the ability to cancel held holds. These seem to display really nicely in Leap (especially with the holds to action tab), but the display in the Polaris client could be improved. Currently, it seems like these cancelled holds just get added to the cancelled view which does not give any indication that the item was on the hold shelf and needs to be pulled/checked in.

   I would like to see either a canned report that lists all held holds that were cancelled at a particular branch or to add something like the "Holds to Action" view to the staff client.

   We are upgrading to 7.4 soon and noticed that one of the new features (from 7.3) was the ability to cancel held holds. These seem to display really nicely in Leap (especially with the holds to action tab), but the display in the Polaris client could be improved. Currently, it seems like these cancelled holds just get added to the cancelled view which does not give any indication that the item was on the hold shelf and needs to be pulled/checked in.

   I would like to see either a canned report that lists all held holds that were cancelled at… more

   11 votes

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   0 comments  ·  Circulation, Access Services & Fulfillment  ·  Delete…  ·  Admin →
   CLOSED  ·  AdminGabrielle Gosselin (Polaris Product Manager, Innovative) responded

   In accordance with the Idea Graduation Workflow guidelines agreed upon by Innovative and IUG, this idea has been closed because it was submitted more than two years ago and has not been selected for inclusion in the product.

   This idea is still available for commenting but is no longer eligible for voting.

   Ideas that were submitted three or more years ago are archived for future reference.

3. Ability to digitally save patron registration card to record

   We would like to be able to save a scanned copy of a patron registration card to our patron's record. Louisiana is passing a law on content restrictions that requires us to store this information as well as any signed waivers. It would be convenient to be able to scan and save this information directly to a patron's account rather than dump all the saves into a cloud storage platform.

   8 votes

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   2 comments  ·  Circulation, Access Services & Fulfillment  ·  Delete…  ·  Admin →
   CLOSED  ·  AdminGabrielle Gosselin (Polaris Product Manager, Innovative) responded

   In accordance with the Idea Graduation Workflow guidelines agreed upon by Innovative and IUG, this idea has been closed because it was submitted more than two years ago and has not been selected for inclusion in the product.

   This idea is still available for commenting but is no longer eligible for voting.

   Ideas that were submitted three or more years ago are archived for future reference.

4. Driver's License Scanning for Leap

   Our Polaris Staff Client has the option to scan a patron's driver's license to autofill their registration information. It would be great for Polaris Leap to also have this feature.

   11 votes

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   2 comments  ·  Circulation, Access Services & Fulfillment  ·  Delete…  ·  Admin →
   CLOSED  ·  AdminGabrielle Gosselin (Polaris Product Manager, Innovative) responded

   In accordance with the Idea Graduation Workflow guidelines agreed upon by Innovative and IUG, this idea has been closed because it was submitted more than two years ago and has not been selected for inclusion in the product.

   This idea is still available for commenting but is no longer eligible for voting.

   Ideas that were submitted three or more years ago are archived for future reference.