75 results found
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Improve/Standardize Information Available When Viewing Holds
Library staff would like to be able to see more details on holds that have been placed, including how the hold was placed (Sierra Desktop vs. SierraWeb vs. Web vs. mobile app, etc.) and who placed the hold (Sierra login if not the patron).
Right now, it is not consistent how holds information is displayed.
If you view holds w/in a patron record (holds tab), you don't see when the hold was placed or how they placed it. However, if you View Cancelled Holds, you see the date/time it was placed, along with the date/time it was cancelled, along with…
40 votesThe product team will review this idea for consideration for a future release.
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Hold Pickup Reminder/Courtesy Notice
Idea: Create an additional notice type, Hold Pickup Reminder/Courtesy, that can be configured to send a reminder notice to patrons that they have a hold ready for pickup that is about to expire, similar to the courtesy notice for checked-out items.
Relevance: When you place an order for pickup at most other businesses, you are sent a reminder email before the pickup deadline that the item is ready for pickup. Libraries would benefit from a similar option, especially those that use hold pickup lockers where there is limited space for holds. This way, if a patron decides they don't want…
37 votesThe product team will review this idea for consideration for a future release.
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Include hold pickup location and expiration date in cancellation notices sent to LX Starter
Our library recently started using LX Starter, which includes merge tags for the hold pickup location and expiration date in its template for hold cancellation notices. However, we've been told that Sierra doesn't pass this information to LX Starter and therefore this information can't be included in our cancellation emails. We would like to have this information added so we can provide additional information to our patrons about when and where their holds expired.
16 votesThe product team will review this idea for consideration for a future release.
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Disable Reprint bills button In Sierra
We can’t use this button because we don’t use print templates for our bills.
We would prefer them to look pretty with Print Templates instead of the plain text we currently have. To avoid staff confusion, it would be great if this we had the ability to disable/grey out this button.3 votesThis idea will be reviewed for consideration as an enhancement in an upcoming release.
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Update "last checkin" field even if item wasn't checked out
Update the "last checkin" field every time an item is checked in. Now, when you check in an item, the "last checkin" field is not updated if the item is not checked out. I don't know of any reason to not update it. When I look at an item record, I want to know the last date that the item was seen; this can be useful in tracking down items that seem to be missing, or coming up with a list of items that might be missing.
10 votesThis idea will be reviewed for consideration as an enhancement in an upcoming release.
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Create a way for staff to add messages to other library's items outside of scope restrictions
The problem that's prompting this suggestion:
I work at Gondor Library. An item arrives from Rohan Library (outside of scope) to fulfill a hold for my Gondor patron. But staff notices it has damage that has NOT been noted in the record (or on the physical object).Gondor staff have two choices.
a) the damage is extensive enough that we decide to not fulfill the hold and send it back to the owning library, Rohan.
b) we use our judgement to decide whether the Rohan book's damage is minor enough to fulfill the hold.
For example, only light stains on…17 votesThe product team will review this idea for consideration for a future release.
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Notice Count Should Be A Count Of Notices Not Items
Since becoming a III customer in 2008/2009, it's baffled me that we don't see a representation of the total number of notices sent daily via autonotices, but instead see the Notice History feature, which shows the number of items for which notices are sent.
I think it would be far more useful for statistical purposes if the number of notices sent for each notice type was what's recorded & shared by Sierra.
11 votesThis idea will be reviewed for consideration as an enhancement in an upcoming release.
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Improved loan rules & loan rule determiner documentation
The current documentation on loan rules, loan rule determiner, and float determiner table is very limited, and training on these important functions do not exist within Innovative's training & learning center. More comprehensive documentation with examples would help libraries better manage loan rules, and perhaps simplify how libraries' existing rules are setup.
20 votesThe product team will review this idea for consideration for a future release.
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New Linked Patron logic : Link a patron record to a second patron with no reciprocal link.
Why is it important to link patrons?
- Without linked patron functionality someone that is authorized to pick up a hold on another account is complicated. This is manually done by staff using patron notes, and the authorized patron signs out the book leaving the original hold on the other patron record.
- Parents visiting the library with children would like to jump to the record of each child rather than using the child’s cards.
Current privacy and circulation workflow issues:
- Someone could link to the child record without authorization. If a patron is sharing their circulation details with someone, they should…
8 votesThis idea will be reviewed by the product management team for possible inclusion in a future release.
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give libraries the option to exclude ratings from Homebound circulation workflows
Our homebound customers love the Sierra reading history functionality, but tell us that they do not want the Library to give them a checkout receipt that includes an option to rate the title. They also tell us that they do not want their personal information on the receipt (and the library cannot edit the Homebound receipt template).
Additionally, circulation staff workflows are hindered because if a stack of homebound items are returned, they have to use the keyboard / mouse to move past the checkin rating prompts.
5 votesThis idea will be reviewed by the product management team for possible inclusion in a future release.
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add "did you mean" search logic to SDA keyword search
Circulation staff would like to see "did you mean" logic applied to the SDA keyword search. This is the top complaint from circulation staff who search the database to help customers place holds. Staff are used to a Google (or Discovery Catalogue) keyword search that has some flexibility for human error.
17 votesThis idea will be reviewed by the product management team for possible inclusion in a future release.
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Improving loan history
Our patrons are curious about their loan history. They would like to sort it by author or title in addition to the checkout date. We have told them to export it. But exporting the checkout history loses the checkout date! Could more sorting possibilities be added to the catalogue and checkout date added when exporting?
8 votes -
Allow for Diacritics in E-mail Receipts
We've been exploring new ways that our library, as an institution, can meet the evolving interests of DEI efforts. One very small but meaningful way we thought we might do this is to allow for the inclusion of diacritic characters in customer names in Sierra.
Their inclusion appears as desired on the customer record when created/displayed in Sierra (images dia1 - dia2).
They do not appear to impede searching for the customer by name - the search just ignores them (images dia3 - dia4).
They appear as desired in the name display in the Classic Catalog (image dia5).
They appear…
11 votesThis idea will be reviewed by the Innovative product team for consideration in planning the upcoming product roadmap.
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Location Code 0 Displays as None in Checkout Location Field
With the recent changes that allow the label to display in the item record, staff now see the descriptive name of the statistical group in the checkout location. However, 0 displays as None and does not honor what is in the Statistical Group Maintenance table. We have ours labeled for Web Renewals and would like this display to honor what is in the table as opposed to saying 0 None.
5 votes -
Remove duplicate items on paging list
Duplicate instances of a single item frequently appear on Bib Paging Lists resulting in confusion and either wasted paper (up to 7 pages were printed for a single item once) or wasted time deleting those lines before printing. There is no need for the paging list to alert us to multiple holds for any item, especially if we can't physically fulfill those holds.
51 votes
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