Currently once an item is placed on hold, if the patron changes the pickup location after the item has already been paged for, the item will not be paged for again. With Title Priority Paging and “Prioritizing Hold Fulfillment at the Pickup Location” settings in place, this means a patron could be waiting much longer (depending on the “Pageslips: Number of hours before page can be transferred”) for their hold, even though they have fixed their mistake and reselected their intended pickup location. Additionally, even if the old pickup location pulls the item, they won’t be able to fulfill the hold.

Right now, Title Priority paging will only change the paging location if the hold is cancelled and replaced, but it is not possible for frontline staff to see if/when the pickup location has changed so they are confused when items show up on their paging slips that don’t seem like they should have because of title priority paging and frustrated when they can’t even fill the hold and put the item in transit. Given all this, it would be very helpful if an item were re-paged for if the pickup location is changed.