6 results found
-
Add an additional multi-character fixed-length field for patron records
Add an additional multi-character fixed-length field for patron records
Our library would like to be able to track the branch at which a library card was issued separately from a patron's home library/preferred pickup location. Currently, we only have the "home library" field to store this information.
There isn't an available fixed-length field for us to adapt for this purpose, and we expect a variable-length field will be prone to too many variations, typos, etc. over time to be reliable.
4 votesIn accordance with the Idea Graduation Workflow guidelines agreed upon by Innovative and IUG, this idea has been closed because it was submitted more than two years ago and has not been selected for inclusion in the product.
This idea is still available for commenting but is no longer eligible for voting.
Ideas that were submitted three or more years ago are archived for future reference.
-
Add SMS message for password / PIN reset in addition to email
Currently when using the "forgot your PIN" reset PIN /Password function in the WebPAC the patron completes a pin reset form and then the system emails the patron with a link to the PIN Reset form.
We would like to see an option to SMS the patron with the link. This would be helpful for readers who have don't have access to their email / or have changed their email address.
13 votesIn accordance with the Idea Graduation Workflow guidelines agreed upon by Innovative and IUG, this idea has been closed because it was submitted more than two years ago and has not been selected for inclusion in the product.
This idea is still available for commenting but is no longer eligible for voting.
Ideas that were submitted three or more years ago are archived for future reference.
-
Waive part of a fine
Circulation staff would like the ability to waive portions of individual fines/fees on a patron record.
Sometimes staff forgets to backdate items in our book drop or the library is closed for some reason (weather, etc.). Staff wants to waive part of the late fee, but are forced to waive the full amount for the item, then go back and enter in a manual fee (or just waive completely).
Idea Value
Save staff time (no need to waive and then add a fine back in)
Accuracy re: fines paid data (will be properly noted as fine vs. manual)
Increase customer…
25 votesIn accordance with the Idea Graduation Workflow guidelines agreed upon by Innovative and IUG, this idea has been closed because it was submitted more than two years ago and has not been selected for inclusion in the product.
This idea is still available for commenting but is no longer eligible for voting.
Ideas that were submitted three or more years ago are archived for future reference.
-
Patron Record Display - Increase Height and/or Allow Column Adjustments w/Custom Display
When you retrieve a patron record, the system displays information from that record in the top half of the window. See https://csdirect.iii.com/sierrahelp/Default.php#sril/sril_disp_patron.html for details.
This height of this area of the patron record display is quite short.
While you can make adjustments with WHAT is displayed, the number of columns used in each display is not configurable. (I.e., the Custom Display option always displays the specified record fields in a single column.).Yes, to view more fields in the patron’s record, you can hover your cursor over the i icon (which no one pays attention to/misses completely), and an expanded…
18 votesIn accordance with the Idea Graduation Workflow guidelines agreed upon by Innovative and IUG, this idea has been closed because it was submitted more than two years ago and has not been selected for inclusion in the product.
This idea is still available for commenting but is no longer eligible for voting.
Ideas that were submitted three or more years ago are archived for future reference.
-
Sierra User Accounts - Globally Apply Options, Settings & Preferences
Make the management of Options, Settings and Preferences operate the same way as Applications, Permissions, Workflows and User Groups, where you can drag and drop users, making it easier to set these globally.
Today I had to disable the cover images being displayed in all of our user accounts. Had to click in one-by-one, go to their Settings > Display and uncheck the box, "save," and do this for over 50 user accounts. It would be so much easier if I could have just selected/dragged all our users over to this setting, much like I do for permissions, etc.
While…
30 votesThis idea has been reviewed with Engineering. The architecture of the Admin App makes this idea difficult to implement. Product Management will archive this idea for future reference.
-
Messages/Blocks on Patron Accounts - Option to Apply to Linked Accounts
Would like Sierra to flag/make it obvious when there are issues with linked accounts. Ideally, when you insert a message in one linked account, you then have the option (yes/no) to apply that message (insert it) on all linked accounts. Same for when you delete a message that has been applied/added to all linked accounts.
If it's a serious issue (billed item, large fines remaining after billed items, etc.), we apply a family block, which acts as an alert to staff to look at the details of linked accounts. For other cases, we use the message field to note something…
17 votesThis idea has been reviewed with Engineering. Although the ability to manage messages and blocks across linked accounts would have benefits to patrons and staff, the ability to keep these messages and blocks synchronized across linked accounts would be very difficult.
This idea will be archived for future reference and may be reconsidered for a later release.
- Don't see your idea?