When a customer claims to not be receiving calls for hold or overdue notices, one of the first steps in troubleshooting using our previous telephone notification system was to generate & queue a test call. We'd choose the call type (hold or overdue), enter the customer's number, & the system would generate & send out a call.

We'd often be able to do this in real-time, when a customer is at a branch & staff can be there to confirm whether they got the call.

We'd very much like to see this functionality added to IPA's dashboard.