Currently, IPA does not make calls on a number of holidays in the USA & Canada (see attached for the USA dates, which includes standard holidays & others that are less so, like the day after Thanksgiving).

This runs counter to our pre-IPA practice of allowing calls on all days except Christmas & Easter.

It also runs counter to our sending of e-mail notices, which go out 365 days a year.

We'd like the ability to exercise more local control over what days, if any, calls are not made.

And as we learned yesterday (July 4th), the ability for patrons to dial-in is shut down, too. Our patrons should not be hindered from managing their account.

Finally, we couldn't even access the IPA Manager site to pull statistics & check call history.

We want to provide customers who rely on telephone notification & account management the same level of access as those who receive e-mail notices & manage their accounts online. More local configuration & control over holidays/exclude dates is necessary.