Ability to see patron lists in Patron Assist mode
We recently transitioned from BibCore to Discover, and one of our biggest issues has been the migration of lists. We've been trying to help patrons troubleshoot their list issues, but it's hard to do when we can't actually see the lists. Being able to see lists in patron assist is critical for our patrons.
6
votes
Vanessa Gempis
shared this idea
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Sarah Cournoyer
commented
Many of our patrons rely on lists and it would be beneficial to be able to assist with their lists through this functionality. While they can add items to their lists themselves, not all of them understand how to manage their lists. That's where library staff can use this ability to teach and empower patrons, as well as just helping them with list items.