Notices - Send notices based on review file
The notices function is very useful, but limited. We are only able to communicate with patrons through Sierra on a few occasions. It would be wonderful to be able to send/print notices based on a review file. This way, we could communicate with patrons via Sierra for numerous reasons. My inspiration for this is to send notices just before a patron library account expires. Previously, we haven't had a standardized way to alert patrons to their impending expiration.
Idea Value
Sending notices to this effect would prevent service disruptions, promote patron retention, and promote good-will among patrons.
Lillian Curanzy
shared this idea
The ability to send a message to a selected group of patrons is planned as future functionality in LX Starter.
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Eric Young
commented
Yes, this is great to hear. I ended up changing my importance simply because we too have found a need for this type of feature and are looking to "hack" the existing notices with additional text that we need to communicate with the patrons receiving these notices.
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Tracy Babiasz
commented
Yes! It's good to see Mike's comment, as our understanding is that this was going to be an early function in LX Starter. We've been needing something like this for a while. There are several occurrences for which we'd like to send account notification emails (NOT marketing-type emails), but we've had to hack existing notices to be able to send our own text to a review file of chosen patrons. It's not pretty.
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Alison Pruntel
commented
I'm thinking a use case would be when staff forgets to check the "do not clear" for bills and then something goes wrong (printer issue or whatever), and they have to run a list to recreate those lost bills.