Allow patrons to opt out of different notice types
Some customers only want hold pickup notifications. Others want hold pickup and overdue but not courtesy notices. I believe the fact that notices are all or nothing is a BIG reason why our emails get marked as spam. Please allow patrons to select which notices they receive. Even better, allow staff to decide if a notice is optional. For example, we understand if patrons don't want courtesy notices, but we will always send a bill becasue their borrowing privileges are blocked by then.
Kristina Johnston
shared this idea
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Alison Pruntel
commented
Yes, this would be something we'd want, as long as we could decide what the patrons can opt out of.
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Shawn P. Farrell
commented
Customers often claim to have not received a notice to try & get out of being held responsible for whatever it might have been in reference to (e.g. an overdue or billed item).
While I think it's great to give customers options, I wouldn't give them this one as some notices are more important than others, though letting staff decide which are optional (or not), might work.