Settings and activity
190 results found
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6 votes
Alison Pruntel
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9 votes
An error occurred while saving the comment Alison Pruntel
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59 votes
The product team will review this idea for consideration for a future release.
An error occurred while saving the comment Alison Pruntel
commented
I can't seem to edit this, but need the title of this to read Include Individual Plus Total Costs in Overdue Notices, since this does work in the bills.
An error occurred while saving the comment Alison Pruntel
commented
In the Overdue Notices merge tags, there isn't anything for item price/cost or processing. Just in the Fines Notices (Bills) can you get this info. I need to update the heading of this idea to Include Individual Plus Total Costs in Overdue Notices.
Alison Pruntel
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6 votes
An error occurred while saving the comment Alison Pruntel
commented
Even if this isn't possible, would be wonderful if we could get a custom app "Vega Home Page" which would have the same dimensions, etc., as what is on Vega Home Page and at least we could load the same images, etc. and run on the website. Would like to replace an element on our current home page with this type of app.
Alison Pruntel
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14 votesAlison Pruntel
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22 votesAlison Pruntel
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20 votesAlison Pruntel
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17 votes
An error occurred while saving the comment Alison Pruntel
commented
This was a feature touted as "coming soon" when we became an early adopter. We would like to embed the NYT showcases in our notices, on our Vega WebBuilder/Wix site, etc.
Alison Pruntel
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16 votesAlison Pruntel
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18 votesAlison Pruntel
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An error occurred while saving the comment Alison Pruntel
commented
Yes, this would be something we'd want, as long as we could decide what the patrons can opt out of.
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16 votesAlison Pruntel
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17 votesAlison Pruntel
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20 votesAlison Pruntel
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23 votes
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4 votesAlison Pruntel
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7 votesAlison Pruntel
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24 votesAlison Pruntel
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147 votesAlison Pruntel
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An error occurred while saving the comment Alison Pruntel
commented
Another unintended consequence is that if a patron who has an email account that works for everything else, just bounced randomly in LX and thus now blocked forever, they also get removed from our other notification systems (OrangeBoy/Savannah specifically), which we use for marketing e-blasts. OrangeBoy/Savannah looks at the account in Sierra on a weekly basis to confirm the e-mail address has not changed. If the patron's notice bounced, then after a week they will no longer get our other e-mail communications.
An error occurred while saving the comment Alison Pruntel
commented
We have random patrons who are receiving their library notices via LX Starter and then suddenly they hard bounce.
Once they have a hard bounce, at least in some cases, we see a message in LX that says “The email address … is invalid because it bounced the last email that was sent to it. Unless you replace this email address with a valid one, this contact cant be emailed.”
E-mail that we send directly to this same patron from the same “from” address (but isn’t a notice going through III) does not bounce. Also, the patron has already put our email address in their safe senders list. Having them put that address in their safe senders/address book/contacts does not seem to mitigate the issue. We don’t want to tell patrons to keep doing this if it doesn’t work.
Is there any remedy besides telling patrons to set up a different email account just for notices and see how that goes? It seems pointless to tell them to put our email address into their safe senders list if it doesn’t fix it. We can’t put their old address/address that already hard bounced back into their account or at least via the LX backend, so they’d have to give us a different address. Their email address IS valid and it's not reasonable to ask them to create yet another email address just for our notices.
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25 votes
The product team will review this idea for consideration for a future release.
Alison Pruntel
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30 votes
The product team will review this idea for consideration for a future release.
Alison Pruntel
supported this idea
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I wish the basic (and useful) functionality of WebPAC/Encore was included in Vega. Sometimes I feel like the product was designed by people who never used WebPAC/Encore and thus don't realize some of the deficits that to a user, seem baffling (like not being able to search/browse by call number w/out knowing the complete call number). Messages are a primary vehicle to communicate to patrons who don't come in person, only log in to their account (or use the mobile app - which also doesn't show the patron messages).