Transitioning Claim Returned and Claim Never Had
We would like Polaris to transition items with a Circulation Status of Claim Returned and Claim Never Had to Withdrawn after a specified number of days. We envision this working like Lost Item Transition and the Missing Item Transition.
Idea Value
Adding this feature would allow a library to automatically remove items from patron view and allow for a more streamline process for deleting item records.
Amy Spurrier
shared this idea
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Katelyn White
commented
I agree that it would be nice for the Claim process to function similar to Lost Item Transition, with the exception that the items are declared as "Lost" on the borrower's account (and they are charged for the replacement cost).
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Stacey McClain
commented
This is a critical function. We had this type of workflow in our previous ILS and it was very helpful.
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Simone Pritchette
commented
Agreed. It would be more beneficial for these items to transition to a "missing" status instead of a "withdrawn" status.
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Cathy
commented
This is a bit murky for me. We withdraw items on a case by case basis, and consider them for replacement. Those items usually have a status of "missing" or "lost." If items are automatically given a status of "withdrawn," it's unclear how purchasers would differentiate between a truly withdrawn item and an item that potentially will be replaced. (I realize other libraries use different procedures.)
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Trish Pelletier
commented
Or even have the status changed to Missing so that after whatever period you have missing go to withdrawn would be useful also.
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Margaret Rose O'Keefe
commented
Yes please!