Polaris Leap: Popup/Prompt for Patron Blocks
Currently, in the desktop client, when opening a checkout window and entering a patron's barcode, if the selected patron has blocks, a window pops up and prompts the user to continue or cancel the interaction. This is not present in the checkout workflow in Polaris Leap, so it is possible for circulation staff to miss important information if they do not open the "Blocks" button before every interaction. Is it possible for an optional feature to be added to notify circulation staff about patron blocks before a transaction?
Alex Pyryt
shared this idea
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Cassandra Thompson
commented
This has been a frequent complaint for us as well.
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AdminSamantha Quell
(Admin, Innovative)
commented
Just to clarify, Leap does present the same blocks pop-up when then the first item is scanned at check out. It's just that because the check out view is the default view on a patron record, we wait until the first item is scanned so the pop-up is not appearing to all staff every time the workform is opened (when they might be attempting to access another view).
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Alex Pyryt
commented
Currently, in the desktop client, when beginning a checkout transaction with a patron with blocks, Polaris will show the blocks in a popup menu, prompting the user to continue or cancel before the transaction can occur. There is no equivalent feature in Leap, meaning that staff can miss if a patron has blocks unless they are vigilant and view every patron's blocks before every transaction. Is it possible to have the option to display a popup/prompt for patrons with blocks, as the desktop client currently does?
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Alex Pyryt
commented
Currently, in the desktop client, when beginning a checkout transaction with a patron with blocks, Polaris will show the blocks in a popup menu, prompting the user to continue or cancel before the transaction can occur. There is no equivalent feature in Leap, meaning that staff can miss if a patron has blocks unless they are vigilant and view every patron's blocks before every transaction. Is it possible to have the option to display a popup/prompt for patrons with blocks, as the desktop client currently does?