5 results found

1. Blocking fines for institutional cards

   Each library often has several institutional library cards and our consortium also has institutional cards to use for our statewide ILL system. It would be nice if there was a way when creating and managing institution cards to be able to block them from having fines (overdues, specifically) applied to them as these cards would only be used by the library and our consortium policy does ask us to not waive other library's fines.

   1 vote

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   1 comment  ·  Customer Relationship & Account Management  ·  Delete…  ·  Admin →
   ALREADY SUPPORTED  ·  AdminGabrielle Gosselin (Polaris Product Manager, Innovative) responded

   This is already supported in Polaris through creating a patron code for institutional cards and setting the fine amounts for that patron code to 0.

2. Allow staff to delete individual items (duplicates) from Reading History

   Some of our ORS patrons have duplicate entries of items in their reading history. We would like to be able to delete the duplicates from the list.

   2 votes

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   ALREADY SUPPORTED  ·  2 comments  ·  Customer Relationship & Account Management  ·  Delete…  ·  Admin →

3. Make it possible for T-Mobile customers to get notices by text

   According to a posting on the Supportal, "T-Mobile and Sprint have changed their guidelines on how they route and handle SMTP to SMS traffic and that they no longer accept traditional SMTP to SMS traffic, especially when that traffic appears to be generated from an application and not a human. The recommendation from these carriers for anyone experiencing an issue with sending messages to their customer base via SMTP to SMS is to invest in a short code service which will allow their customers to opt-in to the messages." (https://iii.rightanswers.com/portal/app/portlets/results/viewsolution.jsp?solutionid=210611154739507)

   In other words, our patrons cannot be sure of getting notifications by text message if they use T-Mobile as their cellphone carrier. That's 25% of our registered patrons with a carrier listed in their account.

   The Supportal article goes on to say "The development required to allow Polaris to be able to utilize a short code for text messaging in order to support this change made by T-Mobile and Sprint is currently considered to be an enhancement. Our recommendation is for any libraries interested in seeing short code messaging supported in Polaris is to advocate for this feature via the IdeaLab as something to be developed in a future version."

   So this is that advocacy! :-) It's really not great if 1/4 of our patrons who want text messages can't get them.

   According to a posting on the Supportal, "T-Mobile and Sprint have changed their guidelines on how they route and handle SMTP to SMS traffic and that they no longer accept traditional SMTP to SMS traffic, especially when that traffic appears to be generated from an application and not a human. The recommendation from these carriers for anyone experiencing an issue with sending messages to their customer base via SMTP to SMS is to invest in a short code service which will allow their customers to opt-in to the messages." (https://iii.rightanswers.com/portal/app/portlets/results/viewsolution.jsp?solutionid=210611154739507)

   In other words, our patrons cannot be sure… more

   2 votes

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   ALREADY SUPPORTED  ·  2 comments  ·  Customer Relationship & Account Management  ·  Delete…  ·  Admin →

4. rickels@hcplonline.org

   Ability to search within a customer's reading history by title, author, keyword.

   10 votes

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   0 comments  ·  Customer Relationship & Account Management  ·  Delete…  ·  Admin →
   ALREADY SUPPORTED  ·  AdminSamantha Quell (Admin, Innovative) responded

   There is a filter on the reading history table in Leap that allows you to scope the results by title, author, or any keyword contained in the reading history table. 

5. Fee reason (Add charges in patron account) sort drop down menu alphabetically please

   When adding a charge to a patrons account the fee reason drop down menu is not sorted alphabetically.
   Alphabetical order would make data entry faster/more efficient.

   9 votes

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   ALREADY SUPPORTED  ·  1 comment  ·  Customer Relationship & Account Management  ·  Delete…  ·  Admin →