One of our branches uses shielded RFID pads, and the software could hook in to their previous ILS and context switch the current RFID action (tag on, tag off, no change) depending on the active function screen by overlaying a screen over the ILS to track the toggling.

Can support for this functionality be offered for Sierra? I assume it would involve working with the RFID vendors to get it up and running.

The current workaround is to use Sierra macros to trigger the RFID function change, but this is reliant on staff remembering to press the keys which may not always happen during busy periods at the desk. The macros also sometimes fail to trigger and it doesn't really work if staff use the 'check in' tab from the Check out function.

We would love to see this as an efficiency improvement, given it was working on their previous ILS so moving to Sierra has been a step backwards in this area for them.